Inbound patient support
Product questions, order status, troubleshooting and escalation — answered by a trained person, not a menu, with every call logged against your process.
Contact centre · medical industry · United States
A contact centre built around the medical industry.
FOCUS runs the conversations that healthcare and medical-device companies depend on — across all fifty states, from our operations floor in Cairo and our U.S. base in Wyoming.
Who we are
A multinational contact centre, focused on one industry.
FOCUS For Marketing Services LLC is a multinational contact centre built around medical industry services and solutions for clients across the United States.
Most contact centres take any account that comes through the door. We chose the opposite: one industry, learned properly. Our specialists are trained on medical products and the people who use them — which is why our clients hand us the conversations that matter rather than the ones they want off their desk.
Today more than 100 specialists work our floors, supporting over 50 client programmes. The company is registered in Wyoming and runs its operations from Cairo, so U.S. business hours are covered by a full team, every day.
“We are not a team because we work together. We are a team because we respect, trust, and care for each other.”
Painted on the wall of our training room
What we do
The conversations we handle.
Inbound and outbound, front office and back — staffed by people trained on your product, working to your scripts and your compliance rules.
Outbound campaigns
Managed dialling campaigns run to your target list and your calling rules, with pacing, disposition tracking and daily reporting on every attempt.
Lead qualification
We take raw enquiries and hand back qualified ones — eligibility checked, intent confirmed, details verified — so your closers only spend time on real prospects.
Appointment setting
Calendars filled and confirmed, reminders placed, no-shows chased and rebooked — working directly inside the scheduling system you already use.
Verification & back office
Data capture, document chasing, record cleanup and the administrative work that sits behind every completed sale — done accurately, at volume.
Quality & compliance
Calls monitored and scored against your criteria, agents coached on what the scores show, and the paper trail your compliance team needs kept from day one.
The size of the floor, in plain numbers.
No vanity metrics — just what we actually run today, and what we can staff for you.
100+Trained specialists
50+Client programmes
50U.S. states covered
7 daysWeekly coverage
Inside FOCUS
Our floor, our rooms, our people.
Not a stock photo on the page. This is the building the calls are answered in.
Locations
Registered in Wyoming. Answered from Cairo.
One company, two addresses, and a working day that covers American hours end to end.
United States
Sheridan, Wyoming
The registered home of FOCUS For Marketing Services LLC, and the address our U.S. clients contract with.
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801, USA Mailing: 1095 Sugar View Dr Ste 500
Sheridan, Wyoming 82801, USA +1 (518) 201-2289 WhatsApp +1 (669) 499-4284
Sheridan, Wyoming 82801, USA Mailing: 1095 Sugar View Dr Ste 500
Sheridan, Wyoming 82801, USA +1 (518) 201-2289 WhatsApp +1 (669) 499-4284
Egypt
Mokattam, Cairo
Where the floor is. Specialists, team leads, training and quality all sit in this building.
7975 Mokattam Main Street
Cairo 11571, Egypt +20 11 2349 4147 WhatsApp +20 11 2349 4147 [email protected]
Cairo 11571, Egypt +20 11 2349 4147 WhatsApp +20 11 2349 4147 [email protected]
Talk to us
Tell us what you need covered.
Send us the shape of the programme — volumes, hours, what a good call looks like — and we will come back with how we would staff it and what it costs.
Start a conversation
We reply to every enquiry within one business day.
Thank you — we have your enquiry.
Someone from FOCUS will reply within one business day. If it is urgent, call +1 (518) 201-2289.